Frequently Asked Questions
I can’t get my email to work.
For all NCKCN email problems please call 1-877-841-6500.
My TV screen says no signal. (customers with DVR/HDsettop boxes)
First thing to check is to make sure you are on the right input. Most of our HD/DVR boxes are set up to be on and HDMI input. If not HDMI, it could be a component. If that does not work it may be something we need to send a tech out for.
I can’t get sound on a certain channel.
The first thing we need to check in this scenario would to make sure your SAP (Second Audio Program) on that specific channel is turned off. To do this, you would need to go to your menu, audio, Sap and make sure it is off. (*these instructions vary by TV, if you have trouble call one of our offices and we can try to walk you through it)
My internet/Wi-Fi isn’t working.
In most cases, all that needs to be done is to power cycle your router. To do this, all you need to do is pull the black power cord out of the back of the router, let it sit for a couple seconds and plug it back in. You may even need to power cycle your devices
Why is my internet so slow?
There are a lot of factors that affect your internet speed. How many devices do you have connected? Are you trying to stream videos? Are you sure you have the right speed for what you are trying to do?
Click Here to see how the internet works. https://youtu.be/-ghkiN3tYcM
Why does my internet keep kicking me off?
One problem could be that you are maxing out your upload speed. The most common thing we see at Cunningham’s that causes customers internet to max out, is ICloud Updates. We recommend to our customers that they set all updates to run in the middle of the night when no one is awake or using the internet.
All I see on my TV is a black screen with a floating Cunningham Logo.
This happens after 4 hours of no activity on your Cunningham DVR. Simply push the OK button to get your picture back.